Lyca

Important Note

  • Please ensure your phone is unlocked to any network (e.g. Telstra, Optus, Vodafone)
  • Please only insert this sim after arrival in destination

Activation

  • Please let us know your USA / Hawaii arrival date if you haven't already, so we can activate for you on your arrival date.
  • It may take 15 minutes to 6 hours for the network to activate a sim in peak season

Usage Instruction

  1. On arrival, switch off phone, insert simcard, switch on phone
  2. Turn OFF Flight Mode; Turn ON Mobile Data; Turn ON Roaming
  3. Sim will start the auto set-up process.
  4. Manually connect to the network only if required (see below).

Enquire sim information

  • Your mobile number: Call *613# (Not SMS)
  • Your bundle: Call *619# (Not SMS)
  • Your balance: Call *611# (Not SMS)
  • Your mailbox: Call 121 (Not SMS)

Call and text function

  • USA Local Call and Text: Area code + Number OR 1 + Area code + Number
    • Example: 347-421-6801 OR 1-347-421-6801
  • Australia or International Call and Text: 011 + Country Code + Area Code + Number
    • Example: 011-61-2-9876-5432 OR 011-61-401-234-567

Please follow the instructions below in case there is a problem:

Connect to Internet

  • Check that APN is correctly set to data.lycamobile.com (see below)
  • Ensure roaming is turned on, and flight mode turned off
  • Remove the sim, then restart the phone. After restart, insert the sim
  • Try the sim in another phone
  • APN Settings:
    • Android: Open Settings > Network & Internet / Connections > Mobile networks > Access Point Names > Add or Edit >  data.lycamobile.com Username and Password: Leave Blank > Save > Restart phone
    • iPhone: Open Settings > Mobile > Mobile Data Network > Mobile Data > APN > Set to data.lycamobile.com Username and Password: Leave Blank > Save > Restart phone
  • Reset network settings:
    • Android: Open Settings > General Management > Reset > Reset network settings > Reset settings > Restart phone
    • iPhone: Open Settings > General > Reset > Reset Network Settings > Restart phone
  • Connect to the Lyca or T-Mobile network manually:
    • Android: Open Settings > Network & Internet / Connections >  Mobile networks > Network operators > Select manually > Select Lyca or T-Mobile
    • iPhone: Open Settings > Mobile > Network Selection > Turn off Automatic > Select a network manually > Select Lyca or T-Mobile

Top-up Credit

  • Sorry that we do not offer top-up service at the moment.

Contact Lyca Mobile

  • In USA, please call 612 or +1-866-277-3221

Contact Us

  • Please take a screenshot of the problem, with your order number, sim card type, mobile model and problem description, and send to us at

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